Community Support Representative with a High Level of Dutch or Flemish

  • Company: Talent Search People
  • Job Location: Lisbon - Portugal
  • Date: January 14, 2019 11:26
  • Employment Type: permanent
  • Experience: junior
  • Job Functions:

    Customer Service

Job summary

Our client is the biggest transport company presenting its services through an app.
Currently located in more than 600 cities around the world, they move drivers, riders, delivery partners, and eaters.
Right now they are looking for someone who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, this is your opportunity.

Job description

Customer Support Agents are all about helping and educating both riders and drivers. They help people resolve their issues and turn unhappy users into client's biggest fans. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.

As a Customer Support Agent you will be responsible for the following tasks:

- Deliver high-quality service across multiple support platforms (email, chat, phone).
- Be a passionate advocate for users while answering any questions that come your way.
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
- Triage issues and escalate them when necessary

Job qualifications

Qualifications
- Fluent in Dutch or Flemish
- Good knowledge of English (written and spoken)
- Bachelor's degree or college experience preferred but not mandatory

Experience
- Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory

Skills
- High proficiency using computers (typing, quickly navigating between various tools)
- Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues

Soft skills
- Passion for helping others and creating support experiences that exceed users’ expectations
- Ability to troubleshoot problems and find speedy resolutions
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users

Others
-Currently living in Lisbon or willing to move
-Availability to work in rotating shifts from Monday to Sunday

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