CUSTOMER SERVICE REPRESENTATIVE

  • Company: Bitpanda UK Limited
  • Job Location: Tallin - Estonia
  • Internal reference: BIT06052019PAN
  • Date: June 4, 2019 09:17
  • Employment Type: permanent
  • Experience: Any
  • Job Functions:

    Customer Service, Finance, General Business

Job summary

At Bitpanda we are seeking candidates for our customer service and sales positions that are energetic, outgoing, competitive and have great people skills. This position will initiate language translation & bitcoin trading online, purchasing bitcoin and support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a online to inform, assist and educate customers on how products work. All candidates must be well spoken and able to present him/herself to others in a professional manner.

Job description

Field of activity

Assist Bitpanda users through our support channels (e.g. Team Viewer/Zendesk)
Evaluate user feedback and feature requests
Translate user needs into new features for the platform
Draft content to optimise the user experience
Identify market needs and suggest process optimisations


What you should offer

Experience in using several cryptocurrency brokers/exchanges
Knowledge and interest in the field of payment providers and cryptocurrencies
Excellent writing and communication skills in English and any additional language is a welcomed bonus
Ability to follow processes and internal guidelines, as well as to work within set deadlines
Ability to work in a structured manner, within a team as well as independently

 

What to send

Motivation letter where you introduce yourself, explain why you are interested in working for Bitpanda in the position "Customer Service Representative/Customer Support", highlight your knowledge with cryptocurrencies and why you think you are a good fit.

Note: Bitpanda offers an ensured salary according to the collective agreement and a possible overpayment depending on the qualifications.

Upto 100-350k Per Annum.

 

Job qualifications

Responsibilities include:

Answering questions from customers
Assisting customers with trades
Presenting savings to customer base daily

Anyone Can apply for this Job.Just send your CV you will be trained by our Expert and he will also explain more to you.

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