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Call Centre Advisors

Employer
Page Personnel
Location
Birmingham, England
Salary
£17000 - £21000 per annum
Closing date
3 Jun 2020

View more

Sector
FMCG
Contract Type
Permanent
Hours
Full Time
Job Type
Advisor

Job Details


Contact Centre staff required for a large organisation. Office and home based roles.

This is a seven day a week inbound call handling desk.

Client Details

Contact Centre staff required for a large organisation. Office and home based roles.

This is a seven day a week inbound call handling desk where advisors work as part of a rota system to handle client telephone calls. You must be flexible to work shift patterns which are determined by the delivery patterns and volume of calls. Calls are presented across multiple campaigns, from simpler message taking call types, to more complex insurance and order processing.

Description

  • To answer inbound telephone calls from customers across multiple campaigns
  • Ability to work under pressure and achieve set campaign targets; speed of answer, number of calls answered, talk time, wrap-up time, thus achieving service levels.
  • Being able to cope with varying call volumes and pressures
  • To handle and resolve difficult customers and achieve a positive outcome whilst remaining professional
  • To be able to follow a script and call flow accurately
  • Where required to use client systems and web based systems to handle customer calls.
  • Ability to work in a team environment - ensure all calls are answered in a timely manner, call queues to be kept at minimal.
  • Keep an accurate record of all customer details and other note taking data, into the data capture systems.
  • To carry out all administrative tasks and duties relating to the role- handle and respond to emails where required.

Profile

  • Successful candidates must speak English fluently
  • Excellent communication skills, articulate and confident with great telephone manner
  • Happy to work shift patterns
  • Problem solving abilities
  • A friendly, professional and vibrant personality
  • Good interpersonal skills to be able to deal with people at all levels
  • Reliable and excellent time keeping skills
  • Being able to work independently as well as within a team.
  • Enthusiastic and self-starter.
  • Proven track record within inbound call centre environment
  • Previous Customer Service Skills.
  • Good numeracy and IT skills
  • The successful applicant will have a background in Contact Centre / Call handling .

Job Offer

Salary £17,000 - £21,000

Pension

To apply for this position please submit your current CV.

Company

Whether you’re looking to take your first step on the HR career ladder, or you’re seeking a fresh challenge in a new HR job - we’re here to help. Our specialist consultants know the HR market inside out and can help you to find the right role for your specific skills and requirements.

Here are just some of the job areas we specialise in:

  • HR administrators
  • HR officers
  • HR assistants
  • Payroll administrators
  • HR advisors
  • Learning & Development assistants
  • Training administrators
  • Organisational Development assistants
  • Recruitment assistants

We recruit permanent, temporary and contract HR jobs.

If you’re looking for a new position or are thinking of changing jobs, here are some reasons to choose Page Personnel Human Resources:

  • Dedicated, specialist consultants with strong industry knowledge
  • The expertise and resources of our extensive global network
  • A consultative approach to creating a successful placement
  • Advice and support at every step of your job search
     

Contact:
Barney Stupples
Barneystupples@pagepersonnel.co.uk
01932 264 154

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